General conditions

Subject

These standard terms and conditions apply to all online reservations made with our establishment. Customers acknowledge that they are aware of and agree to these standard terms and conditions. Reservations are only possible if customers indicate their agreement with them. Customers may save and print off these standard terms and conditions.

Offers

All our advertisements, web pages and offers are drawn up in good faith on the basis of available information. Maps, photos and illustrations are shown for information purposes and are not contractually binding. They may be subject to alteration before a reservation is finalized. Customers authorize us to correct any obvious material errors in the information provided to them by us.

Pricing

The prices shown at the time of a reservation form the total price of the service that is sold, including taxes, charges and other sundry costs. Where there are supplements, they are clearly indicated before the service is reserved.

Customers authorize us to correct any obvious pricing errors.

Booking

The client chooses among the events offered on the website of The Oh! and Sotto's. The client acknowledges that he/she has taken note of the nature, destination and booking modalities of the services available on the booking tool and that he/she has requested and obtained the required and/or additional information to carry out his/her booking in full knowledge of the facts. The customer is solely responsible for his choice of services and their suitability for his needs. We are in no way liable in this respect. The booking is deemed accepted by the customer upon completion of the booking process.

Booking process

The customer's bookings are made through the digital ticket programme Stamhoofd which can be accessed online through the website tickets.oh.be and must complete the steps here, such as indicating the event, requested quantity, filling in personal data. The customer has the possibility of checking and correcting his order before making payment. The customer undertakes, prior to each booking, to fill in all the information necessary for the booking. The customer declares that the information provided is exact and true. Once the final choice of services to be booked has been made, the booking procedure includes the following steps up to the validation and payment of the services requested: enter the bank card details or transfer payment via Payconiq. The customer acknowledges having taken note of these conditions at the time of purchasing the Products and accepting them without reservation.

Payments

Tickets can be paid through the online payment methods made available on the website and mobile applications, including Maestro, Bancontact, Ideal, Visa, Mastercard and American Express. The reservation a ticket is only confirmed and becomes final after the effective payment of the price. The Customer is responsible for the costs charged by his financial institution for the transfer of the amount of the purchase. All purchases are payable immediately. The Oh! reserves the right to refuse or cancel orders in the event of indications of fraud or irregularities. The tickets purchased may not be traded or resold at a higher price, nor may they be used for commercial and/or other purposes than those for which they were issued. The Oh! reserves the right to cancel the tickets as soon as it is established that they have been purchased unlawfully or fraudulently through third parties, without any obligation to pay compensation to anyone. 

Booking receipt 

The booking tool notifies receipt of the customer's booking and immediately confirms it by sending an e-mail. The confirmation of the booking by e-mail lists the contract proposal, the services booked, the prices, the sales conditions related to the chosen rate and accepted by the customer, the date on which the booking was carried out and the address of the business, where the customer can file any complaints. 

Right of withdrawal

Exceptions to the right of withdrawal; In some cases, you cannot invoke the right of withdrawal:

• ordering customised goods;
• ordering sealed goods for health or hygiene reasons if you have unsealed them after delivery (e.g. cosmetic products such as lipstick); 
• ordering goods that are mixed with other goods after delivery and cannot be separated (e.g. heating oil);
• booking travel;
• booking a restaurant, a film or concert tickets.

See FOD Economie

Data protection

We collect your data in accordance with the General Data Protection Regulation (2016/679) (“GDPR”).

The personal data that you provide is necessary for processing your reservation and is essential for management and provision of the services (section 6(1)(b) of the aforementioned regulation). To these ends, your data may thus be passed on to our partners; the reservation tool, online payment service providers, service providers established in third countries. In particular, when making online payments, the customer’s banking details will need to be sent by the payment service provider to the establishment’s bank for the purpose of performing the reservation contract. We only make use of partners guaranteeing a level of protection complying with the principles laid down in the GDPR.

With your consent, your data may also be used by us to send you our promotional or commercial offers by e-mail or post.

We retain your data for an undetermined amount of time.

As a person whose data is collected, you have a right to access, rectify, erase your data as well as a right to oppose the collection of your data. These rights can be exercised by sending us an e-mail stating your full name and address and the matter on which you are writing.

Your complaints regarding the collection and processing of your personal data may be sent to the relevant regulatory authority.